Frank Morin

Review of Western Moving & Storage

Patrick showed up as our driver, the same day our ...

Patrick showed up as our driver, the same day our furniture was packed in Victoria, right from the beginning, he and Terry worked as a team and exuded confidence which immediately gave us confidence that our move was in good hands. On Load day, Patrick had lined up a crew to load us which consisted of other drivers, which worked like clock work. The care they provided for our house hold goods (and my Harley) was extremely appreciated and exemplary. They left our rental home in great shape with no damage whatsoever, and had me look at the way they had items that meant the most to us loaded in order to give us peace of mind. Patrick cares about his customer and wants to make sure you have peace of mind during an already stressful time, and this was easily reflected by the crew he chose to load us in Victoria with a destination of Moose Jaw. Thank you Patrick!!! Greatly appreciate the professional service!!

Additional Review:

Patrick communicated with us his intent and let us carry out what we needed to do with our Lawyer and Real Estate Agent in order to get our home possession accomplished before planning to off load. This is the first time we have had a driver ask when we would be available to unload our furniture. All other moves we have done before, we have always been pressured by drivers to unload early when we did not even have our place yet, followed by threats of storage fees. This was NOT the case with Patrick, we found him to be accountable, patient and willing to work with us to make sure we once again had as little stress as possible. We did our walk through with our Agent and had just finished when we got word that Patrick was going to be at our home as agreed upon 5 days earlier.... and not within an hour or so... literally to the minute. As with our Load, Patrick chose a crew to unload our stuff that were careful and considerate of not just our furniture and vehicles, but also our newly purchased home. We saw everyone of the guys taking the time to straighten out runners when they saw them bunch / twist, dispose of garbage in trash bags provided and ensure they were cautious carrying our stuff into each room. Any issues were presented to my wife and I with full accountability and transparency. By far the best move of the four we have had to do in the last 7 Years. Thank you Patrick for caring for your customers and moving us to our new home!!