Just wow...

Just wow...
After about 100 cumulative phone rings and 3 attempts to make an appointment for my 2006 honda pilot with an active recall, I was finally connected with a woman clearly not thrilled with her job of answering phones. I said I needed to make an appointment for my honda which had an open recall and gave her my name. She pulled up my information, since I have been a past customer, and told me the following facts:
1. That was only the first letter and I should be receiving another in the mail when the recall replacement parts are actually available. (This letter clearly states to not transport passenger side occupants)
2. When I inquired about a potential rental car I was point blank told "Honda doesn't really care because it was the passenger side and the passengers can either ride in the back seat or not ride. You can either turn off the airbag or have them ride in the back seat."
But there's a family of 5 here......
Did you just suggest to endanger the lives in my car??
I cannot believe that was suggested to me so calmly like it was rehearsed and not her first bad suggestion.
Then the conversation ended. No apology for this inconvenience, no we hope for a resolution soon, NOTHING. I have never been so insulted with any of my car dealings to date. Just wow.