The one star is for Doug, the sales person who did...

The one star is for Doug, the sales person who did an excellent job of helping us find the best front and patio doors for our 111 year-old house. Also for the excellent installation team that worked long hours over two days to install the doors in an old house that required hard and special work. The accounting and operations people get no stars. I was charged and paid online the first payment of one-half the price and assumed they would charge me credit card for the second half when the job was completed. Apparently they didn't, nor have they contacted me since the installation or sent me a bill for the balance. Today, I received a notice that they are filing a lien on my house for the balance, which I am happy to pay if they would send me a bill or contact me online to pay, just like the first bill. So I called today and left a message with the accounting department to call me to settle the matter and, of course, no return call. So, I don't know how much I owe, I have never received a bill, and no one will call and talk with me. Horrible operational "service". Great product, great installers, great salesperson, but the operation is the worst.