Carter F. Smith

Review of Preferred Medical Equipment Co...

This company reminds me of a payday loan business....

This company reminds me of a payday loan business. I had been receiving supplies from them for a year and got the robocall asking if I wanted more. I confirmed that I did. After 2-3 weeks of wondering, I called and spoke with a representative who said the delay was fixed. Again no shipment after 2-3 weeks. I called once more and received the same response. Exasperated, I contacted my doctor to change subscriptions. Within 2 weeks, guess what showed up at my door! The original shipment. I had received packages that contained the wrong items before and when I took them to the local office I was told they would appreciate it if I could bring in the package without opening it. This was one of those instances.
I brought the package in and gave it to the woman on the right (there are two desks, it's Regina or something similar). She turned and put it by her printer behind her and assured me she would complete the return. Imagine my surprise when I received a bill for those items a month later. I called and she told me it would catch on the next cycle and not to worry about it.
Not long after that I was contacted by someone at the corporate office who suggested I needed to pay my bills. I told her I hadn't received one and explained the above. She rudely confirmed my address and said I should receive an invoice with other unpaid items. It came the following day -- over $100 in unpaid (unbilled) items. I called and paid for all but the shipment I returned. A month or so later, I received another bill. Nothing showed the return. I called the local office and "Regina" told me she didn't remember the transaction but would clear my records. I have received at least 3 more calls since then and made the same number of visits attempting to speak with a supervisor each time. Coincidentally, they are always busy.
The next visit to this office will be with the police, as we clearly have a theft of over $50 in medical merchandise that occurred at that office.
The rest of the story? The reason all the early calls resulted in no shipment? My guess is that the prescription hadn't been renewed (it had been about a year). Why then, would it have shipped after the prescription was sent to another provider?
Run from this company!