Claire Harris Review of The Davenport Hotel Collection
DO NOT GET MARRIED HERE! I always dreamed about ge...
DO NOT GET MARRIED HERE! I always dreamed about getting married at the Davenport and was able to book my wedding for June 22nd of this year. The wedding staff was wonderful until the day of my wedding. I was provided an intern who stated to our DJ that she was overwhelmed and didn't know what she was doing and hadn't done a wedding on her own before. She was MIA to myself, wedding party and parents the majority of the day and was frequently seen talking in the kitchen by our DJ. In addition, the banquet captain was overheard saying that my wedding party was rude and annoying. I truly hope they weren't, but the only explanation I can think of is that my party was complaining about being unable to find the coordinator. I rarely complain about customer service because I have worked retail and customer service jobs my entire life, but I was forced to coordinate and run my own wedding despite paying a highly reputable business to do it for me. When I talked to the Sales Manager about my concerns, she was very understanding of the situation, however the email I received the next day in response was impersonal, seemed scripted and offered a complimentary brunch. My response to her email was never returned. The amount of disappointment experienced with this ordeal made me unable to enjoy my wedding day, night and part of my honeymoon. I really expected different service than was received on my wedding day. My family and friends were also severely disappointed and I want to save someone else from feeling this way on their special day.
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