called 6 times got hung up on 4 times after 30 min...

called 6 times got hung up on 4 times after 30 min. 1 time after 2 hours, they picked up it was not the automated voice, and was told to call back after lunch. and on the 6th call after 4 hours I was told the ticket had not been processed, 2 weeks after the issuing date, they then took my number to "call me back when it was processed". That never happened. I only found out that my ticket had been processed because I keep checking anyway. Once I got my court date everything was fine but they need to get the call center under control and more staff.