After being a tenant for almost 30 years, don't ex...

After being a tenant for almost 30 years, don't expect to be kept up-to-date with changes.

I have no problem with the front line, eg, the customer service team, but anything after them, forget it. Yes, you can take down the name of the person who will deal with you problem/request and also write down the reference number for the call, but why bother....no one will get back to you anyway.

I've only ever found out that my housing officer changed when I've called the office to speak to them and been told they are either no longer my H/O or no longer work for the company.

I've had surveyors in to do inspections time and time again, and they take pictures and either book repairs behind my back and don't ask me if the dates work for me, or in the case of my last property, didn't get the repairs done in over 2 years of emails being sent, photos and a report from a Chartered Surveyor who did an independent report.



You can ask to be kept in the loop, but don't bank on it.

The only time you'll hear from them quickly is when your rent is due to go up. I had to fight for rent money that had been taken wrongly from my account for 13 weeks.

In short, keep your wits about you and keep an eye on your rent statements.

By the way, has anyone else noticed the robotic responses to all the reviews on here, or is it just me ??

It's laughable for them to think that they will be taken seriously if all they can do is say email us and put Google Review in the title box, when they don't reply to everyday emails. Sounds like a way to try and throw a blanket over the masses of god awful reviews the're getting to me.

I really don't think they care, as long as you make sure you're not behind with your RENT !!!