George Baghdan

Review of Grand Hyatt Dubai

My name is George Baghdan and I am a resident of D...

My name is George Baghdan and I am a resident of Dubai since 2012. My family and I were visiting Grand Hyatt Dubai on the 1st of July until the 3rd. I feel responsible to give feedback on our experience as one of Dubai's good residents ahead of the country reopening to tourists. We understand how important the tourism industry to Dubai's economy and we should all be prepared to welcome visitors soon.
On the last day before our check out my son (2 years old) was swimming with his sisters and his nanny in the indoor pool when he cut his toe due to a sharp stair's edge and his toe kept bleeding and he crying for more than half an hour.
I am surprised to experience such horror with my son and how come a well-known global hotel franchise such as Grand Hyatt does not ensure the health and safety to its visitors and keep pools in good shape and high safety standards.
My family including my son had really bad experience and until now he cant walk properly not because the cut is bleeding or in a severe pain, but because the trauma he has gone through at your premises.
another disscusting matter is how is many people were swimming with non suitable swimming suits , many peoples were swimming with dresses and clothes

I look forward to your acknowledgement of this case