made a call to schedule a ride, 10 minutes in fina...

made a call to schedule a ride, 10 minutes in finally someone answered to transfer me to the FL office, on hold again waiting, 10-15 minutes later someone picks up so i can set up my ride, puts me on hold to finish up on their end. I was on hold long enough to be recycled back to the beginning to start all over, 30-35 minutes later it rings, then hangs up. no ride is setup or nothing, not exactly happy