Danasia Reddily

Review of Embassy Suites Boston/ Logan A...

If I could give them zero stars I would. The lady ...

If I could give them zero stars I would. The lady at the reception desk, Frances was extremely rude. I was in town for business, and she made me wait an hour for a room change after I payed my stay in full upon check in. They switched me from the 6th floor to a handicapped room on the 3rd floor. I am not handicapped. After she had gotten the ok from her manager, she tried to convince me that the rooms were the same, and she was adament about not switching my room. An hour passed, and she finally gave in, switching me to the 9th floor. The next day, my credit card was mistakenly charged $110. After all the trouble and reporting it to the Manager, Ken Smith, I was pacified with a goody-bag . Do not stay here if you re looking to stay somewhere in peace!!