I have to give a 1 star. If there was a negative ...

I have to give a 1 star. If there was a negative star, I won't hesitate to choose it either. Back in 2009 I bought a new IS250 from them, so it make sense that I come back to buy new 2013 RX350. When i brought my IS250 in for service and they provided me a loaner. Unfortunately the loaner was slightly rear bumped by another drive. I reported the incident to the Concord Police. I also reported the issue to their service manager when I returned the loaner. The dealer mistakenly reported my IS250 to CarFax as it been in an accident. 3 years later, I go back to the dealer to trade in my IS250 for a new car, to my surprise they said my car had an accident and refused to give me a good trade in. I explained to the manager and the sale man. But they simply ignore me as if I am a liar. I walked out of this dealer and never come back.....

I headed down to Fremont Lexus, the sale man did a visual inspection of the car and found the car was good as new, never had any kind of accident, he called CarFax to clear the report and he was able to provide me with a good trade in. I bought my new 2013 RX350 from Lexus of Fremont. Ask for Fred Omar at Magnussen Lexus, he will do anything to get your business. He is very professional at treating customer!!!!

Lexus of Concord, you just lost a customer!