The worst company ever!!!

The worst company ever!!!
My husband requested for relocation 8 days ago, we are calling customer service every day to get some information when will they come to move- every time the same answer don t worry sir, someone will call you today . NO ONE called, no one sent an email and no one has information when will they move.
Seriously, what is this service?!
P. S. We also went to DU office but that also didn t help.