Michael Kennelly

Review of Hilton Brighton Metropole

I've stayed at many Hiltons overthe years and foun...

I've stayed at many Hiltons overthe years and found this to be one of the poorest I've stayed at. The entire experience was ruined by really poor service from the check in desk. There was a mix up with payment by my corporate account, which I accept was not the fault of the hotel but the way they dealt with it was awful. My account team phoned up and made the payment but the girl in reception blatantly lied and said they advised her I had to pay myself. Overall they were very poor. The hotel itself is ok, nothing special and there are many better places to stay in Brighton with better customer service and offering better value.