Patricia Hallyburton

Review of Le Nordik - Nature Spa

Terrible experience all around. I wouldn't suggest...

Terrible experience all around. I wouldn't suggest going on a weekend or at all for that matter. It's supposed to be a relaxing experience but it's not. They care more about getting the money from your wallet than your actual relaxation experience. My boyfriend and I went together today (Saturday October 28 for his 30th birthday) we had booked massages a month ago and when we arrived there was a long line up. When I called to find out how we were supposed to get to our appointments on time the woman on the other end of the phone told me to tell the others who were waiting in line that we had an appointment(we were there 40 minutes early) and to pass them. Luckily people were kind and understanding and let us get ahead which lead us to another issue..the line up at the desk..we waited about 30 minutes to which noone cared that we had appointments to keep. When we finally got to the desk they had no robes left and we had to share a locker which was in the men's change room so my bf had to take and bring every thing I needed which was very inconvenient for me since the women's change room was in the next room over. We would have decided just to leave at this point but we still had our massage to look forward to. When we arrived I was greeted promptly by my therapist and had a great treatment meanwhile my bfs massage therapist was 20 mins late and then talked through the entire massage and then finished early so essentially we paid for an hour and only got 35 mins. Not worth it. When we decided to leave (we also bought a day pass to enjoy the spas which we didn't actually attempt to do) they told us no refunds for ANY reason and did not even attempt to compensate us in any way. We paid full price for robes and lockers and massages AND a day pass and while I will say I, myself had a great treatment I was heartbroken that my boyfriend spent his 30th birthday miserable. We will NOT be returning.