Was using TransferWise for money transfer for year...

Was using TransferWise for money transfer for years now without any issues , until when I decided to use it as my travel card .
TransferWise says I have a card with Multiple currencies . And when I tried to withdraw some euros from my TransferWise Euro Account in a Euro zone , they charged me with a transfer fee even more than bank rates !
When I asked about this to TransferWise, they blatantly said it can be fault of the ATM , please contact the provider of the ATM, like when you are travelling you keep track of the ATM you withdraw the money and expect them to speak the same language as yours !