I had a nightmare from the moment we booked, and i...

I had a nightmare from the moment we booked, and it didn t get much better.

Shortly after booking a surprise for my wife s 40th she received an email (as we had both stayed there before) saying they had issued a refund, this apparently was an error on their system?!?

Then two days prior to arrival I received another email asking if we wanted to book dinner for our stay (which was already part of our booking) to which I asked if there was a mistake and it took over a day to respond and reassure me that the booking included dinner!!

The murder mystery night is a shared event and when booking I was told that we will share a table with 6 others (which was fine) however, when we sat at our allocated table we found there was already a group of 8 people sat there (all booked and paid for).

When I spoke to the manager she just said there was nothing they could do and we would just have to sit on that table and they would add another two chairs and places, this meant we had a very cramped table and and still no proper apology from the management!
Luckily we had a table of mums and daughters who were very nice and accommodated is well.

Fast forward to the morning and our breakfast and yet another poor show, we were sat at a table in the cowshed (very nice decor) so we ordered some poached eggs from the kitchen to have with our breakfast and nearly 15 minutes later we received our eggs over cooked and cold, I didn t want to send them back as we were running short of time and patience....needless to say I will not be recommending this place to stay or to organise any event they ve clearly spent all the money on the decor and not the staff!!!