James Cohrs

Review of Pillar and Post Hotel

P+P fell short of meeting our high expectations fo...

P+P fell short of meeting our high expectations for our wedding ceremony/reception we had on Dec.8/2018

the positives;
1. Bar service was excellent - Ashley did a great job and she knew all our guests drinks by the end of the night.
2. Front Desk was helpful throughout our 2 nights stay - dealt with issues promptly and professionally - incorrect room charges, etc.
3. We received compliments on the food. Though plating was not as spectacular as our tasting.
4. The rooms, lobby, restaurants were very charming.

the negatives;


2. Reception service; brides entre was cleared without asking so she didn't' finish it. 3 of our 8 tables (including parents table) did not receive continued wine service during dinner - they only received 1 glass of wine while our bar was closed for the hour. Others received better service. We were told 2 bottles would remain on the table each but none were left. P+P later told us this is against smart serve policy but this is not what we were told previously.

3. Some of our rental linens were misplaced, our rep has been less then helpful locating them.

4. The response from P+P regarding these issues. We made P+P aware of the above, some of which they addressed, the rest they chose to ignore or "we'll look into it". We feel the response from the Food Beverage Manager did not take ownership of the issues. We requested a meeting with P+P to discuss which they have not responded to. We're still waiting a response from the General Manager.

Regardless of the issues, it was important to us P+P acknowledged their short comings which they have not. We are disappointed we did not receive an exceptional customer experience and P+P has not returned our emails. We would not recommend this venue for weddings.