ABYSMAL SERVICE! WORST EVER!!!

ABYSMAL SERVICE! WORST EVER!!!
Scheduled delivery for Wednesday (cancelled all personal/work related appointments to be sure to be home for the delivery) and no-one came. Spoke with TNT and they said the goods weren't even packed on the truck!
Rearranged delivery for Friday before 1pm - was not delivered by this time! Spoke to customer service 5x times that day and kept getting conflicting information re: whether (or not) they could contact the driver for an approx. ETA. They said they would call back and never did. Delivery arrived at 4:50pm (long after 1pm) and was missed - again!
Be very aware eCommerce businesses. TNT Express will damage your credibility and customer experience by failing to deliver on time/if at all.