S Watanabe

Review of Timmons Volkswagen/Subaru of L...

I have been coming to this place for my oil change...

I have been coming to this place for my oil changes and check up for the last few years because I bought my last 2 VW Passat here. Last week I came here for an oil change and tire rotation had to make an appointment for this waited for more than two hours for these services come to find out they did not perform the Service to rotate my tires. I know this because my front tire had a dent in it was still there anyways had to make time again to have my tires rotated today Saturday waited an hour and a half for this service today but what really upsets me is that there was no apology for this they made me feel like I am the one doing something wrong when they weren't rotated at all. Do you think I like to spend my Saturdays rotating my tires. I paid $30 for the service last week anyways very disappointed I should at least got an apology for inconvenience just as a courtesy. From now on I will be taking my car purchase and service somewhere else because of this I don't mind paying double the price somewhere else it's the customer service that I'm looking for.