D Balleri

Review of Hilton Atlanta Marietta Hotel

UPDATE: After Speaking with the GM, they reimburse...

UPDATE: After Speaking with the GM, they reimbursed me for the cost of the Bose headsets. I have now changed my review to four stars, taking just one star off for the trouble.

The rooms are a bit outdated, but clean and well appointed. My company booked 13 rooms and a conference room for two days. Our service was excellent and I thought the staff was wonderful.

Now the reason for the two stars. My issue arose at checkout. I left my Bose noise-cancelling headset and AirPods in my room safe. I did not realize my mistake until I arrived at Hartsfield-Jackson International Airport, and immediately called the manager on duty at the hotel. The manager informed me my belongings were no longer there, took my number and promised an investigation. Well, CSI Atlanta must be involved because four days later I have had no further correspondence from the hotel.