Larissa Maendel

Review of First Canadian Group of Compan...

My insurance person was Kathy .

My insurance person was Kathy .
I was pregnant when my husband passed away in Feb 2018 . I called to get the insurance we had on our vehicles sorted out . I was understandably under a lot of stress and my hormones where everywhere . I called multiple times , had to fill out muplitle paperwork and submit it , all of which was very stressful , but Kathy made it manageable . I was very upset and rude with Kathy , but she understood my situation and was always extremely friendly and apologeti that she needed certain information . Every time I called she always reassured me that she would help me figure it out , that she was there for me , she would walk me through it . Sounds odd, but the insurance lady always knew what to say and she did help me get everything figured out. She was always very straightforward and explained exactly what I needed to get and who I needed to sent it to . Thank you for listening and being very calm even though I was taking my anger out on you . I really can t thank you enough . You are the type of person we definitely need in this field . I had dealt with other insurance companies for different things and no one was as easy to work with as you . These kinds of processes can and are difficult but Kathy made it go as smoothly as possible .