That does not make any sense. We take the trouble ...

That does not make any sense. We take the trouble to buy tickets online, because seats are supposedly controlled and reduced, we drive an hour to come. NO PLACE available, no employee to answer questions or direct us, access to the rental blocked. So basically, we buy in advance to be in standard, but we get turned around once there? Frankly, with the experience of the mountain and the forecasted weather, you should better handle the situation and be able to meet the expectations of YOUR clients. The situation was chaotic, wasting 1 hour of our time just trying to find a parking space in vain. It's up to you to find a solution to satisfy your customers today and find a way to compensate them. You can't just act like that and think the situation is 'OK' it was completely chaos ...