The heat in our room took forever to heat up. Afte...

The heat in our room took forever to heat up. After the maintenance men came they said our room was 18.5 and that they would give us a little heater. After complaining again that they gave us a little heater they were willing to move us rooms after freezing for a few hours. Paying $639 for 2 nights and having to use little space heaters in our room is ridiculous.
Also, the jets in the bathtub didn't work.
The lady I checked in with was not very friendly and pleasant to deal with.
They were out of parking so we had to use valet parking which was also a pain.
I have stayed with lots of different hotels in Banff and the experiences were much better. I won't be returning.
I thought booking with the Rimrock they would have had better customer service.....