C Jh

Review of W Austin Hotel

Only two stars because the service and attitude of...

Only two stars because the service and attitude of the restaurant staff is absurd. However, I felt compelled to recommend Zane at Trace because he was phenomenal! When three different management members of the restaurant would not resolve my guests' and my concerns, Zane came to the rescue and diffused the situation with empathy and respect.
Thanks for saving the night!