Neil Feinberg is by far one of the best Customer S...

Neil Feinberg is by far one of the best Customer Service people I have ever encountered in any industry. We were visiting Atlanta and our F-150 had mechanical issues, so I drove to Hennessy Ford dealership on Peachtree Industrial. I arrived at 6:30 am on Friday morning, which was 30 minutes before service department opened, due to my daughter's graduation from PA school at 8 am. Neil saw me through the window and without hesitation, he immediately come out to invite me in. Our daughter was moving back to NC on Saturday, so I needed my truck by Saturday morning to pull a Uhaul trailer. Neil worked us in with a service tech and repairs were completed Friday afternoon. Thanks to Neil, we were able to move her on Saturday and I attended graduation event on Friday morning.