Marie Smith

Review of Sheraton Baltimore North

Review update: It appears that the staff here is h...

Review update: It appears that the staff here is hit or miss. The rooms are at a 3 star level, ice machine doesn't provide ice, you have to go to two different floors if you want vending machine drink or snack. Wait staff is a hit or miss, sometimes they are professional sometimes you feel like you're in a Waffle House. I would never pay to stay here, the only reason I am a repeat customer is because my company make me book the hotel for business trips.

Older review: The staff here are incompetent, lack professionalism and lazy. My company has an account with Sheraton so when I went to a meeting in Towson I stayed here. We are supposed to get complimentary parking and breakfast. The gentleman and the front failed to tell me any of this so I was paying for parking. It wasn't until I got to work that someone told me what should have happened. In I approached the guy that had checked me in he acted like he didn't want to be bothered. All I can say is WOW!