We leased a vehicle here in 2016 and the initial p...

We leased a vehicle here in 2016 and the initial purchase transaction went very well. However, this review really speaks more to 2019.

In early summer, I called to schedule service. Long story short, it took us 3 days to get a service date schedule because our advisor would not return our call. I did not get a call back until I called and left a message for the General Manager of the dealership. When we took the vehicle in for our scheduled appointment, we were not on the books. This worked out ok because it was just a minor service but when we sat down with the advisor, he tried to sell us a service that included changing the spark plugs, which interestingly have become worth a small fortune since I was young. My 21 year old daughter reminded him that had already been done. After a bit of back and forth, he finally admitted she was correct. This was her vehicle and the first time I had sat with this advisor and i was not at all impressed with him. She had complained about him for some time but I never really gave it a lot of thought.

4-6 weeks before the lease termination date, we began the process of buying the vehicle out of the lease. I had to make countless calls and it was not unusual that no one even answered the telephone and when we did get someone, we would leave messages and not get called back for days.

After finally completing the lease buyout in mid-August, we were supposed to receive a new license plate. As I write this review on Oct 5, the plate and has not arrived and I have yet to receive a response from the dealer. Our current tags expired on 9/30.

Overall, the quality level of the Lexus vehicle far exceeds the quality level of this dealership in 2019.