I came here last November to get a new pair of gla...

I came here last November to get a new pair of glasses. I ordered frame and lens. After one week or so, I received my new glasses. But the frame was very loose. I had no problem when I first tried the frame in the shop. The receptionist explained that it was because of the winter. Then she used some glass beads to warm up the temples and bended them. 1 day later, the frame became loose again. I went to the shop and they did the same thing to my glasses. But it became loose again the next day. I went to the shop again and asked to get a same frame of smaller size. The receptionist told me that the new frame and lens would be arrived within 2 weeks. 2 week later, I got an email that informed me that the company had the new frame on back order and they would inform me once they arrived. That was another 3 weeks of waiting time for the new frame and lens. I went to the shop the last time. The receptionist asked me if I wanted to change my frame. I tried some on and decided to get the same frame of smaller size. The frame fitted perfectly. After the lens were put into the new frame, the new frame became loose again. The receptionist used a machine to bend the front piece which changed the shape of the frame as a result. I was angry and the receptionist asked me why I did not change to a new style of frame when I had the choice.

That's almost a one and half months of process to get a useless pair of glasses. I have to get a new pair somewhere else and I don't know what to do with this 500-dollar pair of glasses that I got from Spadina Optometry.

Update: The owner gave me a full refund.