This was a very disappointing experience for 500 a...

This was a very disappointing experience for 500 a night, the room was beyond horrific we ordered two kids meals and two chickens, and another dish,we got one chicken with room temperature chicken very salty and cold fries along with two adult pizzas from la forte which were 20 bucks each. Mind we're it took 1hour and 40 to get to are no air-conditioned room which was steaming, and the ETA of the food was 45 minutes. So after that they gave us 2 free breakfast and 1 supper for the rest of our stay. Also our autograph collection package came with breakfast but we had to argue with the front desk for a while just to receive them. The hot tub was also Luke warm, the pool is 3 feet deep and either hotter than the hot tub, or freezing cold, the kid section had so many safety hazards I'm concerned there are massive pipes intruding the shallow end, and the tile separating the two pool had no corners so the kids can easily scrape their hands, they had nice tennis courts and a bigger play structure which was great, the bathroom does not have a lock in any rooms even the family suite that's sleeps 6,overall it was disappointing service throughout our visit,the fire in the front looks nice entering until you realize all you're clothes smell like smoke l, until you pay 20$ to wash 1 white t-shirt,the environment around was nice and there is great lookout points to get pictures, there is also nice bike and hiking trails overall we expected a much better experience. At Kananaskis Mountain Lodge