Eric J

Review of Dunn Heating & Air Conditionin...

I called Dunn Heating to get an old AC disconnecte...

I called Dunn Heating to get an old AC disconnected and removed from my property. (Very) Un-friendly staff, obviously not focused on client's experience.

Beside, the technician gave me a quote 33% higher than the initial one, and finally, after looking into the unit in "depth", ended up refusing to do the service, making me understand he would make more money working on a heating systems because of the seasonal high demand.

As I took a full day off to receive him, I suggested to at least disconnect the unit, and even offered my help to speed up the process for his other calls. He refused, and left. No "sorry", not even "goodbye". He even left my AC open with pieces on the floor, and have now to figure out what goes where.

I am used to work with contractors on a regular basis. I never saw a company handling their customers that way!