Ive been a member for several years. I am a fan o...

Ive been a member for several years. I am a fan of this type of approach, the Dr I utilizes is great as is the health coach. It s had a positive impact on me in many ways. However the model is still clunky...when you need to speak to someone it is impossible. Twice I have been stuck at a lab when my lab request was supposed to be loaded and it wasn tm when the lab called parsley they go a recording. Today this happened again at a radiology appointment. The radiologist needed to speak to someone and no one answers the call ....really frustrating...its been like this for a few years.