My facial on 11/29/19 with Ashley was amazing!! C...

My facial on 11/29/19 with Ashley was amazing!! Can t say enough good things about my experience with her. She was fantastic!!

However after my facial not so much. While sitting in my chair in the salt room, the chair moved out from under me as I turned to put my water down. As a result of the fall my neck flew back and I slammed my head into the chair, bent left elbow hit the floor along with my low back/hip (left side). Took about a week for the soreness of the head bump to subside along with the elbow. Still experiencing back/hip pain. Ashley advised the manager on duty which I confirmed with the check-out girl what had happened. To date (12/27) I have not heard from any managers at JA which is disappointing.