Charlotte Trull

Review of Woburn Toyota

I brought my car in for a normal oil change and ti...

I brought my car in for a normal oil change and tire rotation (I've been going here since 2011 when I bought my car). During my tire rotation, a bolt snapped on the upper "arm" underneath my car which led to essentially having to "rebuild" the front of my car. A normal oil change costing about $50 ended up costing $800 (after discounts) and I was left car less for multiple days. After the service desk explained to me that this is normal wear and tear and tends to happen over the years because of corrosion and salt from the winter I decided to take it for what it was. Well, within two days of getting my car fixed the front of car started to make a loud squeaky noise. I called them back and told them I thought it was from "rebuilding" the front end since my car never made that noise before everything else happened. I then had to drop my car off to be worked on AGAIN. After inspection, I was told that I now needed new breaks. I found this very odd considering when I originally dropped my car off for my oil change the service tech went through everything with me (tire treads, break pads, fluid levels, etc.) and I was never told I needed new breaks, in fact, I was told everything with my breaks were fine. I didn't want to take the chances and felt like I had no other choice so I had my breaks replaced, costing ANOTHER $600+. After getting my car back for the second time, it's still making a loud squeaky noise. Long story short, I've never felt more taken advantage of from a dealership. I will NEVER be going back here.

I should also mention this...

My sister bought a car from Woburn Toyota and used to bring her car here to get worked on as well. After endless visits, and constantly spending money because the staff kept telling her she needed to fix "x,y and z" she brought her car to another dealership in Danvers for a second opinion. In fact, through doing this she found out that she was being told by the Woburn employees that certain things were being fixed AND charged for and they actually weren't. She even went as far as looking back at old invoices from Woburn Toyota and found random blank $20 charges. She called and raised the concern, apparently they were already aware of this and fired the guy responsible.

Even after hearing this, I continued to go their giving them the benefit of the doubt, shame on me. I will never go back.