I've purchased two vehicles from David McDavid of ...

I've purchased two vehicles from David McDavid of Frisco. I will continue to do business with them based on the great service I receive. I recently visited the location to have my Honda Accord coupe serviced on. Made an appointment easily online earlier that morning and got my car in the shop by that afternoon. Tim Langston was my service advisor, I can tell he was having a rough day. Working in a hot garage with no A/C is not fun at all. I commend, and salute anyone who has to work outside during the summer time in Texas. Tim did advise that they were busy that day about a 2 HR wait which is normal with a big dealership I work really close so I didn't mind dropping it off and coming back later. Fast forward later in the day I called Tim back to get a status of the car since of course it's my only means of transportation. Tim advised I had one more car ahead of me and that he would have tech inspect the vehicle, and he advised he would call me back on the resolution. He reached back out to me within the hour to explain my car couldn't be looked at. Which of course bummed me and out and pissed me off. But I wasn't upset with Tim. But at the fact that I made an appointment online and my car still wasn't able to be looked at. Tim also explained that he would give me a loaner but they are all out of loaners that day. (My lucky day) lol needless to say I was not happy that I would have to drive the same car I brought there earlier today, and risk driving it back home under the same damage. When I picked up my car Tim did apologize for the severe inconvienance and invited me back tomorrow, since he had placed his name on the loaner car list. Due to the recalls of Hondas air bag system the dealership would run out of all their loaners till the next morning.

I told Tim that I wasn't happy, and that I would just have to go along and bite the bullet. I decided to call back after I left BC it just left a bad taste in my mouth. When I called back I was able to get in touch with Buddy Mays a service manager. I explained the entire ordeal to Mr. Mays and he was understood me completely. He even invited to skip me ahead in line to get a loaner the same day. I was already half way home so I decided I would meet with him in the morning. Mr. Guy knew my worries when I advised I was hesitant to drive my car back home and back to the dealership the next morning. He even went out of his way to advise the had a guy with a tow service that could pick me up so I could obtain a loaner that evening. Fast forward I came back the next day got my car taken care of and received a loaner car first thing that morning and I didn't have to pay a DIME plus the issue was still under dealership warranty ! Noticed I had a nail in my tire and patched it for free.

THIS IS WHAT CUSTOMER SERVICE IS ABOUT!

Listen to the customer hear them out, put yourself in their shoes, and you handle business. I'm a customer support specialist lead for a Energy Company so this is like an everyday thing. So I knew if I had the opportunity to boast, and brag on the service I would be more than happy to take time out of my day to write a great review.

Tim, and Buddy you have a repeat customer! I'll make sure to spread the word to every person I encounter with a Honda to come and see you. God bless and keep up the great work!