It s okay to sell a return ticket to Penarth quoti...

It s okay to sell a return ticket to Penarth quoting the last trip back to Mermaid Quay to be at 1600.

It s *not* okay to just not turn up for the return journey, make us wait till 1630 with no sign of a boat, or to not pick up the phone to account for yourselves. Because of this an elderly couple walked the whole barrage back.

We should have listened to your rivals.