I had a horrible experience staying here over the ...

I had a horrible experience staying here over the summer, and I'm only able to write this now, months later, because I was still so angry about it at the time.

My husband and I ended up staying here when our live-in van that we were traveling in this summer unexpectedly needed work done at a mechanic. I arrived with a lot of random luggage (we didn't have suitcases, so I had quite a few random bags and totes with me) and my dog to check-in while my husband made arrangements at the mechanic.

The front desk agent was rude to me from the moment I arrived. She was judgemental and snarky and looked me up and down multiple times, as though implying I was not high-class enough to stay at this hotel. I put my luggage on a cart when I walked in, because there was nobody around to assist me (NO sight of any bellhops).

After I got the room keys, I started pushing the cart toward the elevators. When I was nearly there, the front desk agent literally screamed at me "YOU ABSOLUTELY CANNOT USE THOSE CARTS WITHOUT A BELLHOP, STOP USING THAT IMMEDIATELY." I wish I was exaggerating, but she literally screamed this to me from across the lobby. There were a LOT of people around, all turned to stare at me. I frantically grabbed all my bags, and tried to fumble the rest of the way toward the elevator. Suddenly, a bellhop appeared, and the agent, rather than apologize to me, came over, and started apologizing profusely to the bellhop for my behavior.

I absolutely will not ever stay at this hotel again, and am appalled at the rudeness of the staff. The front desk agent made a very stressful situation so much more unpleasant.