Studied through Phoenix for a NEBOSH Construction ...

Studied through Phoenix for a NEBOSH Construction Cert through distance learning. Everything was fine at the start and completed my exams in December 2019. Nebosh sent me my results notification on 18 Feb 20. As of today (05 Sep 20) I still have not received my certificates!

I moved address during lockdown and emailed their training administrator immediately to have them sent to a new address. This was never updated, and when the certificates were finally sent out (about 4 months after they received them!) they were sent to my old address. After a number of phone calls and numerous emails I eventually had to drive to the Post Office depot to check if they were still there. The staff at the post office assured me they had been returned 8 weeks earlier as the driver realised no-one now lived at that address. After that Phoenix told me they had been lost by Royal Mail.

Now, I'm being told I have to wait for Royal Mail to pay an insurance claim before they will even bother to order my replacements!!! when I asked why I had to wait I received a snobby email from their training administrator saying 'Unfortunately this is just our process so yes we have to wait for Royal Mail to confirm the claim.' Cheers for that! it was your mistake that you hadn't even acknowledged!

Seeing as Phoenix charges around 30% more than most other providers for the exact same course, I would have thought their customer service would have been better. They even had the cheek to ask for a review before they had sent them out! As if they knew there was going to be issues and they'd get an OK review before this one (which they would have got, but not now).

There has been little communication throughout this whole ordeal, with myself having to instigate it all. Even when you do get in touch, if you ask a question they don't like you will be ignored, just like my final email 2 days ago!



I wont be using Phoenix again for any course, nor would I recommend them!

If you want my advice, look elsewhere for distance learning.