Terrible service response, slow, and high prices. ...

Terrible service response, slow, and high prices. Not a great combo. If you have the option to service or buy your e-bike elsewhere, I would recommend you do that.

Service response. It usually takes me days of calling to get a hold of anyone and I have never revived a call back from any message I have left. After I did get my part ordered I haven't heard a thing about how long it normally takes or that they have even sent a request to the manufacturer for the part. When I was able to talk to someone there about my order he told me he didn't know anything about my order status or the additional charges to my invoice because he wasn't the one who I spoke with when ordering the part.

Slow. As stated above getting any order initiated takes days of calling to get initiated and it's now been over two weeks and I still don't know if my part was ever even ordered.

High prices. This is partly not their fault since Stromer sets the price for their replacement parts, but I was not happy about the $50 fee on my invoice that was never mentioned when we discussed pricing over the phone.

I used ELV since they are the only Stromer dealer in the area, but next time I will make the drive up to San Francisco to avoid having to use them.