David Leimbacher

Review of Litha Motors Nissan of Ames

I purchased a 2013 Nissan mutant from a dealer in ...

I purchased a 2013 Nissan mutant from a dealer in Pennsylvania in 2016. Drove it back to Marshalltown and love the car. Went to Lithia not having any experience with them. From the onset I have felt that since I didn't purchase from them that they didn't seem to have time for me. Sure there are nice people there such as Chris in the service dept. My point is on this car the clear coat started to peal off. Ask about this an Jeff sent Chis 3 times to tell me diff. Stories as to what would be done. Finally Jeff told me it look like it had been previously painted so I was out of luck as far as warranty. Instead of guiding or telling me he would try to assist me, he told me pretty much I was on my own. IF THEY WHERE EVER WANTING ME AS A CUSTOMER TO PURCHASE A NEW OR USED VEHICLE THEY JUST LOST ME AS SERVICE IS THE BIGGEST THING TO ME WHICH JEFF THE SERVICE MANAGER DID NOT DO. I FEEL THAT HE IS ON THE FRONT LINE AND GIVES A POOR REPRESENTATION OF YOU COMPANY.