I will start by saying I don't believe our experie...

I will start by saying I don't believe our experience was normal, but it is the 2nd time I have dined here and neither was good.

Our party of 6 arrived on time for our reservations. It is a busy time of year for large groups. It took more than 10 minutes to seat us as they were "just placing some items on the table" weren't ready. Personally I do not like the main dining area. It's open, loud, not very private.

Our waitress was nice and personable. Our first drink orders came out quickly, our appetizers came out at a decent rate. We had 2 popover orders, scallops (off menu) and shrimp cocktail.

We put in our dinner orders (2 filets, chicken, prime rib, a 50oz bonein and a few sides). About 75 minutes later (after asking where our food was) my chicken came, and within a few minutes the rest of the food. Except, my veggies were cold, my chicken overly salted and dry - one filet tough and cool, the prime rib cold, the 50 oz steak cold and one filet didn't even appear. We mentioned all of it. So, they made the missing filet fresh and 10 minutes later brought it around and offered to warm the prime rib and 50 oz. Unfortunately...reheating a steak means..overcooking it. After 20 more minutes a bus boy finally asked if I needed anything and I explained he could just take my food since it was cold, dry and salty. Only then did they offer to replace it. It was complete chaos. The manager was extremely defensive citing they were busy (orders went in around 9pm). Eventually they apologized and removed all of the food from the bill. But, for our company Christmas party..it completely killed the mood. We had planned to go to the saloon..but we were all disappointed and hungry.

There were so many things they could've done differently to change our experience..but clearly they stay busy and our revenue wasn't a loss.

The scallops were nice but also very salty. The shrimp was tasty and fresh with a nice cocktail sauce with a kick. Lobster mac n cheese very good when warm, the filet was good but not the best I have had, the mashed potatoes were okay. I don't recommend the chicken or prime rib.

We had been at the Blind Rabbit before and had amazing cocktails including pappy 15 year. Typically ordering a $180+ shot gets you decent service. At the Rabbit ...it was amazing. At the Ranch where we ordered the 23 year... nothing and it was under poured.

I hope others have much better experiences but I say..lower your expectations and save your money.