Guobin Hu

Review of The Hilton Suites Chicago- Mag...

It is bad that I cannot give 0 or negative number ...

It is bad that I cannot give 0 or negative number of stars. I made a reservation in my Hilton Honors account of 4 rooms for a group of visitors from another country. Somehow the visitors' visa were not issued as expected. I cancelled the reservation which included all the rooms about two weeks before the scheduled check in time. The cancellation was shown clearly in my Hilton Honors account that all rooms were cancelled and it had to be that because it was just one reservation). But the hotel charged me for one room of one night which was almost $400 later. I had to make many phone calls to get it corrected. I will never ever choose this hotel.