Dia J

Review of Centers for Medicare & Medicai...

just came home yesterday from 2nd total knee repla...

just came home yesterday from 2nd total knee replacement at centerpoint. 1st of all let me congraduate massive improvment on food. was actually edible as opposed to Oct of 2017 when only thing that you could eat was cream o wheat. Kuddo's. first my daughter overheard surgical nurse say in a sarcasstic manner to another staff member in preop that I was an hour late for surgery,(not nice and also wrong). I spent over an hour & with long line of people to check in front office, with only one semi competent very slow person at desk. The staff (except one nurses aid) on floor were amazingly sweet, friendly and attentive. The one was on 2nd nite 8/22/18 there. not blatently rude, she just made it obvious she really didnt want to be there or assist fall risk patient that was not allowed to even get up to bathroom without help. She made ME feel bad to ask for help. Others were Great! I had unusually painful almost frightingly painful time getting till leg cleared the edge of bed, didnt seem like they understood this because it would stop emediatly after I cleared edge of bed. But when I got home and my adult daughter was helping me get settled, she was horrified by massive large dark bruise high on back side of my leg. Not in area of surgery....where did it come from and why did they not say anything. this was deffinatly cause of bad pain scooting to edge of bed trying to get up & down. also my daughter very upset that in 3 days there I still had on same gown, bed never changed, and i had to ask daughter to help get me soap and cloth to at least wash my face & brush my teeth befor leaving hospital. Remember I was not allowed up without assist. I really didnt want to ask these ladies..i know they are busy...but my daughter was very upset by this. Again all but two of staff were proffesional and very friendly. But they all may need refresher courses in PHYSICAL patient care when required. this is new review 8/24/18