I was told the service would take about 1 hour. I...

I was told the service would take about 1 hour. I wasn't out of there until over 2 hours later. Also, in the past my van was washed. Not this time. All past services here are Empire have been good, justifying driving further. But if this is the service I can expect going forward, I will probably take it to Riverside Nissan which is closer.