Our driver was a friendly, nice guy and willing to...

Our driver was a friendly, nice guy and willing to take us anywhere we asked. Unfortunately he was not so well versed in the best ways to get around. Therefore taking us on a route that took a half hour longer than it should have to get to Napa. The route he took us on also went directly thru the mountains which made several of our passengers sick with all the curvy windy roads and took much longer to drive. We all knew this because we had GPS it on our phones, but he insisted going thru the mountains was the quickest. On the way back we told him a better way to go and we were back home in half the time and no one was car sick. Also, he talked with our group the entire time we were in the car, telling us jokes, which got very old after many hours in the car with him and also seemed to be a distraction to his driving. We really weren't looking for entertainment from our driver and his interaction got to be a little annoying. At the end of the day, we all arrived home safely, but frustrated that he didn't know his way around better.

When I called Champy the broker for this company of drivers, he was NOT helpful, infact he was DISMISSIVE, DEFENSIVE and ARGUMENTATIVE. There are many drivers in Napa and I used this company because it had a high rating, which I am not sure how they got after going thru this experience. The experience with Champ was almost worse than the one with our driver. To not have someone who cares why their customer is unhappy and be dismissive before even hearing what happened speaks to their level of customer service. Champy is only a broker and appears to not care what happens after you pay and contract with him.