Beware of terribly inflexible "policies". We've s...

Beware of terribly inflexible "policies". We've stayed and skied (and spent thousands of $$) @ Panorama almost every year for the past several years. Recently booked in for some spring skiing but I caught the flu a few days before the trip, resulting in us having to arrive a day late. I knew there was no cancellation on the hotel for the first night, but called Pano to let them know we wouldn't be checking in till the next day. But I had also booked my two kids in for lessons on day 1 and asked if I could move them to the next day. They said: "sure, you can book them in the next day, but we cannot refund the first missed day so you'll be charged for both". I even talked to a manager over the phone and all he could do was keep quoting their "policy". Really poor. It will be a while before I go back to Pano, if ever.