Poor experience with salesperson Mo, who is forget...

Poor experience with salesperson Mo, who is forgetful at best and not interested in helping get a deal closed. I was looking at two similar used Escalades on the lot. Both were the same model, in good condition, low miles, and competitively priced. I originally had picked one for our deal, but my wife noticed some issues that changed our minds to the other. This is where the problems started. The bank supposedly approved one vehicle, but not the one we wanted crazy banks! they claim. We could never get a straight story from anyone as to why, and had been previously assured by Alex, the sales manager (who happened to be off the day we were came to sign) that all would be fine. My wife was even told she had to update her license from her home state to WA. We spent the time and $100 to do so, just to be told another excuse in the end. Long story short, we complied with weird demands, and still wound up being given a rate that was unacceptably high while being pushed out the door after questioning. The GM finally called me (at my request) mentioning that he won t sell to unhappy customers - and we were clearly unhappy (um yea). As a final favor he would use his relationship to get us the original deal. The next day I received a text from Mo with another unacceptable rate.

The good news is the poor experience enabled me to shop around and I wound up in a new version of the vehicle I was looking at from Bellevue Cadillac. I had a great experience there and got exactly what I wanted without drama. Don t waste your time and energy with an unorganized, unmotivated dealership that is only interested in selling their own brand.