The cancellation can only be done over the phone o...

The cancellation can only be done over the phone or by sending a letter like it's last century. Support team poor. Procedures not clear. No cancel option on your account. Just think again if you want to join them.

Update: Several weeks after cancellation I still received emails from Plusnet advising me my bill is such and such. When asked them why did I get these emails the answer was they hold the former customer data for 6 years! They did not answer why they keep sending bills after cancellation. I had put another request to get my data removed from the system. This being plusnet I expect more surprises still on the way so watch the space! :((