Good evening, my name is Nicolae Veronica and foll...

Good evening, my name is Nicolae Veronica and following the phone call from your worker Gheorghe Florentina, I want to inform you of the following:
1. Mrs. Gheorghe Florentina spoke very aggressively to my son Nicolae Mircea when he asked me some information about the loan I was going to make, and the phone was on hard mode, I heard and I was present at the whole discussion.
2. I, Nicolae Veronica, had in the past a credit file to the provident that I paid in full, just before the deadline.
3. dna. Gheorghe Florentina in a very authoritarian tone even when he spoke to me on the phone, I being ill with bronchial asthma and unable to have a long discussion, needing the respiratory system, I suggested he talk to my son, I attending the discussion the phone on the hard mode of the phone, and this one, Mrs. Gheorghe Florentina said, I reproduce: "I am not obliged by anyone and nothing to give explanations to my son or someone else". I do not think it is possible for a representative or a simple worker in an institution who comes into contact with the public, by telephone and beyond, to have such an attitude.
4. during yesterday (31.08.2020) at 17:00 when I was called by the call center provident, he told me that I would be contacted by a zonal worker within a maximum of one hour, after which I was contacted by phone by Mrs. Gheorghe Florentina, who informed me that she would visit me to conclude a new loan agreement in 3 days. I told my son to send these ladies that it's about 3 days late and if he can come the next day, to which Mrs. Gheorghe Florentina simply snapped on the phone and said something like she has a very loaded and after a few insistences of me and my son she said that the next day (01.09.2020) will come around 17.00.
5. until 18.00 I did not receive a visit or a phone call from anyone from the provident, and when I tried to call Mrs. Gheorghe Florentina, she did not answer the phone. I sent him 4 text messages asking him to tell me if he is still arriving today or not, or to answer my phone or messages. Finally, around 19:00, I was called by Ms. Gheorghe Florentina and she told me that she could not offer me a loan because (even though I was a GOOD-PLATNIC Provident client) 2 years ago years, a friend of one of my sons made a loan to the provident and did not pay it.
I mention that that girl was a simple friend, she had no mutation at this address where I live and where I have a building, the address of the girl in the bulletin being in another commune. she didn't even have a wedding with my son that girl, being a friend and that's it.
6. Ms. Gheorghe Florentina motivated me that she is not interested in my sons' relationships and that it is their fault that they had relationships with bad payers and indirectly.
PLEASE re-evaluate my file and contact a superior of Ms. Gheorghe Florentina to tell me if I am eligible or not to benefit from a new loan.

with special consideration and for a new collaboration, thank you.
Nicolae Veronica