Been a customer for 15 years. Always friendly, but...

Been a customer for 15 years. Always friendly, but attention to detail has fallen way off. Had a very expensive radio/digital MMI system replaced under warranty installed, but the system was not programmed and did not work upon delivery this necessitated a second day and second trip. Offered additional services and recommendations, but they lost any record of $1000 carbon cleaning service on last visit that had some of same services performed. Can no longer recommend this dealership.