Moira Evans

Review of Francisvale Home for Smaller A...

I have nothing bad to say about this facility in t...

I have nothing bad to say about this facility in terms of its mission, especially since my daughter adopted a dog from these individuals and really appreciated the dog training and support that she received. However, when she and her husband tried to volunteer with them, even so far as to try to undergo the dog and cat training, the communication, leadership, and basic guidelines of the training were extremely poor. There were no reminders sent out, there wasn't anyone at the door when they arrived; they had to wander and look for people during the training sessions. Afterwards they said that they're glad they adopted through them since some of the animals can be there forever, but they would most likely not volunteer with the organization as it seems very poorly run from an administrative standpoint and the staff do not appear friendly or invested in retaining supporters. We love the dog and have welcomed him into our lives, but I don't think we'll have much to do with the facility itself as the people seem to be quite insufferable - odd for the Mainline since it's a close-knit community. Not sure where the break downs in communication are or how how it could be resolved, but since they are a non-profit I would encourage them to consider restructuring their volunteer program and re-train their staff. Having people in the community support you is extremely important and a big part of that is public relations. I wish them luck and hope things change for them for the sake of their animals - absolutely!